Fleets also are able to leverage satellite tracking information and vendor networks to automatically route vehicles to repair shops that are equipped to handle the specific problem.
FleetNet America’s fault code roadside service allows it to receive an emergency notification via e-mail directly from a fleet customer’s onboard computing platform for critical fault codes such as low oil pressure or high temperature.
The fault code is displayed on a designated screen in FleetNet’s command center, along with unit number, driver name, contact information and other pertinent data. A FleetNet supervisor will call the driver and initiate a standard FleetNet America protocol for roadside service – either to tow the vehicle or to correct the problem on the spot – depending on the severity of the problem, says Oren Summers, founder of FleetNet America.
Part of the package
A few truck and engine makers now offer onboard systems that monitor electronic systems and fault codes. The data is sent to a service center, where a person will contact the fleet or driver to ensure a fault code is addressed appropriately.
Zonar worked with Daimler Trucks North America on the Virtual Technician program, which is embedded in trucks at the factory. DTNA can include instructions as to where the driver should take the vehicle to resolve the problem, Oliver says.
Judging by current trends, automation is going beyond using technology merely to report fault codes and now includes problem resolution.
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