The case study is the second installment in a series about how carriers, who are Stay Metrics clients, are outperforming the industry in driver retention.
As one of the top-30 largest tank carriers in North America, Liquid Trucking operates a fleet of more than 150 tractors and 280 tanker trailers with a specialty in agricultural, food grade, and hazmat shipments.
In 2014, the driver turnover rate at Liquid Trucking was higher than management expected given the company’s benefits that included well-equipped trucks, leading technologies and competitive pay.
Management identified a communications gap with drivers and decided to partner with Stay Metrics to implement Driver Satisfaction Surveys. Using this and other anonymous survey results, Jason Eisenman, director of human resources, and other members of the company’s leadership team focused resources on specific areas the data showed would improve driver satisfaction and retention.
“The driver survey data we get from Stay Metrics continues to drive the conversations we have in maintenance, dispatch, and other departments to improve the work experience for our drivers,” Eisenman said.
In the past four years, driver turnover at Liquid Trucking has dropped from 68 to 24 percent.
