The new app enables paperless job dispatching, two-way messaging, locating and assigning the nearest employee, barcode scanning and signature capture.
“MiX Go is customizable to customers’ unique operations, and makes use of template-driven e-forms,” said Catherine Lewis, executive vice president of technology at MiX Telematics.
The application includes an Android-based mobile app that employees use to report on and record the status of their tasks. Using MiX Go, managers can assign new jobs remotely, depending on employees’ schedules and their proximity to customers in need of services.
Customers using MiX Go are able to create and assign tasks to their mobile fieldworkers and monitor their progress via the web, while the app guides employees through activities step by step until task completion. Employees can also use MiX Go to take photos, capture signatures and scan barcodes.
