Saia, a Duluth, Ga.-based LTL subsidiary of SCS Transportation, announced the June 13 launch of its Xtreme Guarantee product that backs all six of the company’s proprietary Customer Service Indicators with a full money-back pledge. Saia will guarantee that shipments will be picked up on the day Saia commits; be delivered by 5 p.m. based on scheduled transit times; be delivered claims-free; receive accurate invoices; receive proof of deliveries, if requested, within 5 minutes; and have all approved customer claims settled within 30 days.
Service Transport Inc., a Cookeville, Tenn.-based carrier with terminals in
La Vergne and McMinnville, has shut down. Employees said they were told the company, which operated nearly 500 power units, simply wasn’t surviving in the current economy.
Prime Inc. launched an initiative to create a new fleet of company drivers within its flatbed division. Previously drivers could take advantage of Prime’s flatbed freight network only as independent contractors.
TransForce Income Fund, Canada’s largest trucking operator, has acquired Groupe Gregoire Inc. of Plessisville, Que. Groupe Gregoire provides cross-border trucking services.
Barr-Nunn Transportation extended its fuel protection guarantee for owner-operators through the end of this year. Through a package of discounts, fuel surcharges and additional fuel protection rebates, Barr-Nunn promises that owner-operators will pay no more than $1.04 per gallon for diesel.
Integrity is one of those qualities that most people think they have more of than they really do. For a trucking company, there is nothing more important than the integrity it has with customers, office staff and drivers. But how much integrity does your company really have? Consider:
A customer calls about a late shipment, which has been sitting in the yard because someone forgot to have it delivered. Does dispatch blame the late load on a mechanical breakdown?
