Kenworth achieved the highest ranking in customer satisfaction among truck owners in the medium-duty conventional truck segment and medium-duty dealer service segment, according to the J.D. Power and Associates 2005 medium-duty truck customer satisfaction study.
The study is based on interviews with almost 1,400 primary maintainers of medium-duty trucks. Customers gave Kenworth the highest scores in the industry in all six of the medium-duty conventional product categories: vehicle quality, cab interior, exterior design and styling, transmission, engine, and ride and handling and braking.
With the reception of two medium-duty awards, Kenworth received five of the six available awards in two major studies. The company received awards in three segments of the 2005 heavy-duty truck customer satisfaction study: over the road, pickup and delivery, and dealer service.
