TravelCenters of America has announced it has renamed its truck roadside assistance program “TA RoadSquad” and is focusing program improvements in order to diagnose, dispatch and repair disabled trucks quicker and get customers back on the road.
“Downtime is a fleet and professional driver’s number one enemy,” says Randy Graham, vice president of marketing for TA’s Truck Repair business. “TA has developed new protocols to get drivers back on the road quicker. Over the past year we added a centralized dispatch center, expanded our capabilities to diagnose problems through our dispatchers and added more than 30 new roadside service vehicles to the RoadSquad fleet. Coupling that with the continuation of TA’s service bay expansion program across our network, we’re now better able to service professional drivers roadside or at TA service centers.”
The TA RoadSquad, with more than 250 trucks, utilizes more than a dozen trained dispatchers that start the service diagnosis as soon as a call arrives. The nearest available TA RoadSquad truck then is identified, and a service technician is sent to the disabled truck. Depending on diagnoses, the TA RoadSquad can service a truck at the point of breakdown or at the closest of TA’s 157 nationwide repair locations.
TA, which says its roadside assistance program logged more than four million miles of service calls in 2005, charges no membership or additional fees. To receive roadside service, call the TA RoadSquad national dispatch center at 800-TA4-SHOP (824-7467).
