ABF Freight System’s customer service centers in Ogden, Utah; Rockford, Ill.; Burlington, Vt.; and Carlisle, Penn., have earned the 2006 President’s Quality Award. Presented annually, the Quality Award recognizes facilities that have most successfully implemented the ABF Quality Process, and it is the highest internal recognition available to customer service centers for Fort Smith, Ark.-based ABF Freight.
Each nominated ABF customer service center undergoes extensive evaluations, including a quality awareness survey, an on-site validation audit and scrutiny by the ABF Quality Implementation Committee. The selection process gauges resource management, loss and damage prevention, customer satisfaction and other key performance indicators. Finalists are submitted to ABF President and Chief Executive Officer Bob Davidson, who selects the winners. Winning facilities — led by Carlisle, a five-time Quality Award winner — are known throughout the ABF North American system as the “Best of the Best.”
“The experience and responsiveness of our highly motivated local service personnel allow ABF to continue to be the benchmark for customer service in the transportation industry,” says Davidson. “The outstanding performances in Ogden, Rockford, Burlington and Carlisle are setting the pace for all of our employees. Their versatility, attention to detail and conscientious approach allow us to achieve quantifiable results that include satisfied customers and significant cost savings.”
Davidson is scheduled to present the awards in Ogden on Tuesday, June 6; Rockford on Wednesday, June 7; and Burlington and Carlisle on Thursday, June 8. Each facility receives a permanent plaque and a traveling Quality Cup in a ceremony attended by the ABF Quality Implementation Committee, local employees and special guests.
