Eastern Michigan Kenworth recently opened its second full-service facility, conveniently located on Detroit’s north side. The nearly 13,000-square-foot facility complements the recently improved 36,000-square-foot Dearborn site that serves the south side of the Detroit-area market.
A member of Kenworth’s dealer network of nearly 300 locations in the United States and Canada, Eastern Michigan Kenworth says its new Clinton Township location offers customers a more accessible facility. It is situated about a mile south by southwest of Interstate 94 and Michigan Highway 59 interchange in the greater Detroit area.
Eastern Michigan Kenworth-Clinton Township includes 10 service bays, a 4,500-square-foot parts area and a comfortable customer lounge with large flatscreen television and shower facility where drivers can unwind while their trucks are serviced.
“Before we remodeled the Clinton Township location, it served for a number of years as a truck repair facility and company office for Berger & Sons Truck, Trailer and RV, our long-time family business,” says Jesse Berger, Eastern Michigan Kenworth owner and president. “This remodel has been part of a continuing effort to offer customers in the greater Detroit area more convenient, comfortable and attractive locations with top-notch, state-of-the-art services. This new location offers our customers in the suburbs a reprieve from driving through heavy inner-city traffic on I-94 to get to us.”
The dealership also has made a significant investment in training for its technicians, Berger adds. “We’ve also equipped the store with a new computer system, which includes wireless Internet access for all employees,” he says.
With the new system, technicians will have immediate access to service bulletins and other information, Berger said. “We can also keep closer track of our parts inventory and the maintenance schedules of our customers to ensure that we have the parts they need when they bring in their trucks for servicing,” he says.
The new facility will offer long-time customers the opportunity to get a close look at the great trucks that Kenworth offers, Berger says. “We think Kenworth’s medium-duty lineup will be particularly appealing to customers in the local contracting, pickup and delivery, and wholesale trades,” he says. “We anticipate considerable interest in the Kenworth T300 and the new Kenworth K260 and Kenworth K360 cabover models because they’re designed to do the job and because Kenworth has a reputation for quality, reliability and durability. We’ll also be able to sell and service more of the well-built Kenworth T800s, which is a popular staple in many commercial contracting, aggregate-hauling and steel-hauling fleet operations.”
