Peterbilt medium-duty trucks top J.D. Power customer satisfaction survey

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Peterbilt Motors Co. is the highest-ranked manufacturer in the J.D. Power and Associates 2007 Medium-Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment. Peterbilt has been ranked the highest in customer satisfaction among conventional medium-duty trucks two years in a row.

“This prestigious honor represents the tireless efforts of the entire Peterbilt organization and our dealer network who strive to exceed customers’ expectations by providing superior services and support, as well as vehicles of the highest quality and overall performance,” says Bill Jackson, general manager of Denton, Texas-based Peterbilt and Paccar vice president. “We are so pleased that our customers recognize this effort and have overall rated Peterbilt the highest in our industry.”

Peterbilt received the highest scores in the two factors that have the biggest impact on overall conventional product satisfaction – quality and performance – as well as in the cost of ownership factor. In each of the five areas that make up the performance factor, Peterbilt scored the highest of all OEMs, leading in interior, exterior, ride, handling and braking, engine and transmission satisfaction.

The J.D. Power and Associates study is based on interviews with nearly 1,500 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium-duty trucks.

“From Class 5 to Class 7 products, Peterbilt offers customized solutions for medium-duty applications for durability, reliability, performance and value,” says Larry Reding, Peterbilt assistant general manager of sales and marketing. “This latest J.D. Power Award further emphasizes Peterbilt’s ability to serve all customers for this important market segment.”