New programs from Mack Trucks and Volvo Trucks North America eliminate freight charges in most cases for shipments of emergency replacement parts from the parts distribution centers. The new programs took effect in the United States in mid-January and become effective in Canada at the end of March.
This means if a part is not available at a Volvo or Mack dealership, but is available within their respective PDC networks, it will be shipped overnight to the dealer at no cost to the customer. In addition, parts can be ordered after hours and received the next day or ordered on Saturdays for Monday delivery, all with no freight charge. Oversize parts weighing more than 150 pounds are shipped via less-than-truckload carrier, again with no freight charges to the customer.
“Volvo’s goal is to have better than 90 percent over-the-counter parts availability at its dealers,” says Joy Johnson, director of parts support for Volvo. “If the part is not at the dealer, but is in our industry-leading PDC network, it will be shipped overnight with no freight charge for the customer.”
“Mack customers have the right to expect our dealers to have in stock the same genuine parts used to assemble their trucks,” says Chris Gossler, director of parts sales for Mack. “This program eliminates customer freight costs associated with getting an emergency part, on the off chance the part is not in stock.”