International Truck and Engine Corp., the principal operating subsidiary of Navistar International Corp., and Decisiv Inc., provider of a Web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles, have announced a long-term licensing agreement that will extend the Diamond Estimating and Service Partner systems to International dealers and fleet customers.
The Internet-based service management applications are intended to provide a consistent process that enables more informed and timely decisions critical to maintaining commercial vehicles. Under the agreement, Decisiv will license its Web-based technology to Navistar, and Navistar will take control of and integrate the Diamond Estimating System and Service Partner software platforms to work seamlessly with the OEM’s service and parts applications.
Navistar applications that will interface with Diamond Estimating and Service Partner include ISIS, a Microsoft Windows-based program designed to provide dealer and fleet technicians with easy access to all service-related information. In addition, the platforms will be fully integrated with Navistar’s Fleet Charge program designed to provide fleets with consistent national parts pricing on International and International All Makes parts at nearly 1,000 North American International dealers.
“Our decision to enter into a long-term agreement with Decisiv is a reflection of our desire to offer Navistar’s International commercial truck dealers and fleet customers with a more seamless service management solution,” says Brian Mulshine, service development manager at Navistar, based in Warrenville, Ill. “The integrated version of Diamond Estimating and Service Partner will provide a consistent and comprehensive dealer-to-customer write-up process. Diamond Estimating and Service Partner remain fundamental components of our customer satisfaction efforts.”
The Diamond Estimating System and the Service Partner platform, that’s used for fleets, are designed to deliver fair and consistent labor times, expedited diagnostic advisories and accurate repair estimates to Navistar customers. With these systems, service locations and fleets benefit from a more precise and streamlined process that gets trucks back on the road faster, and at a more predictable cost, according to the company. Dealers will continue to use the existing programs until the integrated versions are available later this year.
“We are pleased to take this next step in our long relationship with International so they can adapt the Decisiv Service Management Platform to their specific needs,” says Dick Hyatt, president of Decisiv, based in Glen Allen, Va. “This expanded agreement demonstrates Navistar’s commitment to its customers and Decisiv’s commitment to meet the evolving needs of its OEM partners.”