Decisiv adds new business systems to Service Management Platform

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Updated Jun 3, 2011

Decisiv Inc., provider of an advanced Web-based technology designed to connect fleet managers with internal and external service locations, announced the addition of several new business systems to its list of integrated solutions partners. The company says the ongoing effort to provide seamless data access on its Service Management Platform is intended to enhance accuracy and streamlining business processes for hundreds of service locations and fleets.

The Decisiv Service Management Platform now is integrated with a growing list of new dealer business systems, including Oracle’s JD Edwards EnterpriseOne integrated applications suite of enterprise resource planning software, Infor ERP SX.enterprise business and management software, Integrated Corporate Solutions data collection solutions for dealer locations, Procede’s Excede DMS Dealer Management System, the Serti SDS Dealership Management System and SAP’s service, parts, warranty and enterprise management solution, as well as custom business systems built on Microsoft and other enterprise platforms.

“These integrations enable service locations to efficiently and accurately access customer information, customer specific part pricing and part availability and synchronize estimate and repair orders between Decisiv’s DSMP and business system providers,” says Dick Hyatt, president of Decisiv. “The integrated solutions enable service locations using our DSMP to consolidate and aggregate critical data at the point of service.”

Existing Business System integrations include ADP Dealer Services, a division of Automatic Data Processing Inc.; Dealer Solutions International parts, service, accounting and leasing business system software; and Karmak software solutions for business management in the heavy-duty truck industry.

Decisiv says to help guide its integration partners, it continues to add to its specifications for accessing and receiving real time in-context information. Decisiv shares this guide with its ecosystem partners and works with them to extend and modify, test and deploy points of integration. Current Decisiv partners include vehicle manufacturers, component manufacturers, service networks and business system, maintenance software and technology providers.

“Decisiv’s DSMP simplifies the service management process with in-context information,” Hyatt says. “Service locations and fleets are inundated with information from multiple portals and information sources. By partnering with a broad and growing ecosystem of partners and seamlessly integrating with business systems, Decisiv has streamlined this process and is enabling its customers to share information and communicate more effectively throughout a service event.”