XPO targets last-mile with interactive tool, expanded footprint

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Updated Oct 6, 2017

XPO Logistics (No. 4 in the CCJ Top 250) announced plans last month to add 85 new hubs to its last-mile network by the end of 2018. The expansion will put XPO’s last-mile delivery capabilities within 90 percent of the U.S. population, the LTL giant says.

The company is also expanding its last-mile service offerings by adding a new consumer-focused interactive tool to provide greater visibility to last-mile deliveries. XPO’s last-mile service primarily consists of heavy goods purchased online or in stores, which often times require someone to be available at the home to accept a delivery.

The company’s new last-mile delivery portal allows consumers to see their deliveries in real time, reschedule delivery times, integrate their calendars or receive traffic alerts. The new system allows for consumers to receive notifications by email, text or voice call.

XPO in 2015 acquired Con-way Inc. It later sold off Con-way’s truckload assets but retained the company’s large LTL business. The company this year said it’s eyeing other major acquisitions, including other carriers and third-party logistics companies.