CEI converts, enhances ClaimsLink

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CEI on Wednesday, March 14, announced the conversion of ClaimsLink to the Microsoft .Net platform, and the fourth-generation release of its proprietary online collision management application.

The Microsoft .Net platform connects systems, information and devices through Web services so people can collaborate and communicate more effectively. .Net technology is integrated throughout Microsoft products, providing the capability to quickly build, deploy, manage and use connected security-enhanced solutions through the use of Web services.

In a single day, CEI handles greater than one million requests for information consisting of data, images, PDF documents, etc. ClaimsLink 4.0 enhancements, according to the company, include:

  • Ability for each fleet to view their 10 most recently filed claims on the home page, and for users to view up to five claims at one time;
  • Global platform with 10 foreign languages, currencies and unlimited conversions available; and
  • Client Alerts for real-time notifications, actions and correspondence on claim issues between the CEI representative and the customer.
  • ClaimsLink enables CEI customers to view, via the Internet, comprehensive information and generate reports about their damaged vehicles, including first notice of loss, repair shop assignments and estimates, repair progress, subrogation status, and rental and total expenses. CEI’s information technology group first developed ClaimsLink in 1999, and there have been 2.7 million images made available to our clients for viewing/downloading since its launch. CEI has been a Microsoft Certified Partner since 2004.

    “The migration to Microsoft’s ‘dot-Net’ technology and recent upgrades have helped make a great application even better for our customers,” says Steve Enoch, director of information technology for Trevose, Pa.-based CEI. “Today, we operate off of one single global technology platform and serve up the application round the clock in both North America and Europe.”