Networkcar, a provider of wireless vehicle management, announced Wednesday, June 6, that it has joined with GE Motor Club, a division of GE Money-Partnership Marketing Group, to enhance its emergency roadside assistance services. By integrating Networkcar’s GPS location tracking and telematics technology into call centers operated by GE Motor Club, service representatives can immediately locate vehicles and dispatch appropriate emergency services.
Networkcar says its Networkfleet is the only automatic vehicle location system that provides emergency roadside assistance to all vehicle classes, including light-, medium- and heavy-duty vehicles, at no additional cost. In partnership with GE Motor Club, the service includes stolen vehicle tracking and recovery, towing, locksmith service, battery boost, fuel delivery and other critical roadside services. GE Motor Club says it contracts with thousands of authorized, independent towers and service providers throughout the United States and Canada to provide rapid and effective service delivery 24 hours a day, 365 days a year.
“GE is always looking for innovative technologies to improve services provided to our clients and their customers,” says Mamta Bhargava, senior vice president of Stamford, Conn.-based GE Motor Club. “Consumers are becoming increasingly aware of how technology can be used to make their lives less stressful, especially in an emergency. GPS data, combined with other key location-based and telematics technologies, are being used to provide the highest level of assistance and peace of mind available to our customers today.”
When drivers call for assistance, service representatives at GE-operated call centers use GPS technology in the Networkcar telematics control unit to immediately verify exact vehicle location, diagnose the problem and locate the appropriate service provider or technician needed to service the customer. Once the service has been provided, to close the loop, the customer is contacted within 15 minutes after the service technician’s estimated time of arrival to verify that the problem has been resolved and the job has been completed.
“GE Motor Club and Networkcar continue to work closely together to go beyond customer expectations and deliver unparalleled services to fleet customers,” says Casey Littleton, business development manager for San Diego-based Networkcar. “Instant location tracking, roadside assistance and stolen vehicle recovery add another layer of protection for drivers and their vehicles.”
Networkfleet is a wireless vehicle management system that continually monitors a vehicle’s location and engine diagnostics. With Networkfleet, fleet managers simply log on to a secure website to manage their fleet operations. According to the company, customers using Networkfleet receive instant e-mail notification when a vehicle goes beyond pre-set limits — for example, in speed or location — or has an engine problem so it can be repaired quickly.
