Decisiv — provider of a Web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles — announced that Penn Detroit Diesel Allison has implemented the Decisiv Service Management Platform in all 10 of its service facilities. Decisiv says the DSMP will provide Penn with a faster and more consistent service write-up and repair authorization process and a more streamlined internal flow of information.
“The Decisiv Service Management Platform is a natural extension of our new vehicle inspection program, which provides customers with a proactive and comprehensive analysis of their repair and service needs,” says Rick Roger, division president of Penn Detroit Diesel Allison. “The DSMP has a unique ability to provide an efficient, accurate and consistently fast method of quoting a repair or service operation. This enhances the flow of accurate information within our company so quotes are prepared faster, allowing Penn to meet the time and price expectations we are setting with our customers.”
As a member of the WheelTime Network, Penn promises to diagnose a unit within two hours of its arrival, call with an estimated time and price, meet that time and price, and notify the customer within 30 minutes of their vehicle being completed. Decisiv says implementing the DSMP system will position Penn to do an even better job of consistently delivering the WheelTime Promise.
Decisiv says Penn and its customers also will benefit from the DSMP’s integration with eParts, the Internet-based catalog for Detroit Diesel engine information, which provides fast and easy access to comprehensive parts content for Series 60 and MBE 900 and MBE 4000 models; the platform determines the unique engine serial number and uses it to navigate the user to the appropriate location in eParts. Part information then can be transferred to the Decisiv estimate and presented to the customer for review and approval.
“Penn Detroit Diesel Allison’s adoption of the Decisiv Service Management Platform is an investment in a tool to help them provide customers with more consistent and accurate service information, and the ability to operate more efficiently,” says Derek Messulam, senior vice president of Decisiv, based in Glen Allen, Va. “It is designed to bring information together in a way that streamlines communication throughout the service process and to benefit the company and its fleet customers. We are very pleased to be able to help Penn achieve those objectives.”
Developed over nearly eight years, the Decisiv Service Management Platform is designed to provide a common and consistent service initiation and write-up process and faster in-context access to source information, and serve as a communications bridge between service location subscribers and their customers. DSMP is currently in use by about one-third of OE dealer service locations and distributor service facilities under the brand names Diamond Estimating System and ServicePartner at International dealerships, MVASIST at Volvo Trucks North America and Mack Trucks dealers, DSMP at Freightliner service locations, QuoteIt at W.W. Williams service locations and Prevost.ASIST at Prevost repair facilities.