YRC Inc., a subsidiary of YRC Worldwide Inc., announced the continuation of its “Confidence Delivered” service program designed for new customers and existing customers expanding their business with YRC. Introduced as a demonstration of the company’s confidence in the performance of its integrated delivery network, customers signing on to the Confidence Delivered program may send five shipments anywhere within the YRC network, and if any of the five shipments is not delivered on time, the customer receives the sixth shipment free.
“With the largest, most comprehensive network in the industry, the YRC team is confident that we will execute the ‘Confidence Delivered’ program for our customers with outstanding performance,” says Greg Reid, executive vice president and chief marketing officer for YRC Worldwide, based in Overland Park, Kan. “We’re delivering on our promises and encouraged by the positive response from current and new customers.”
The YRC network was created on March 1 when the company integrated the people, systems, facilities and equipment of the former Yellow Transportation and Roadway networks. YRC says the streamlined network is now the largest single “big shipment” network in North America, with about 400 service locations.
“Since the integration, the new YRC network is delivering service reliability that exceeds the performance of the legacy Yellow and Roadway networks,” says Mike Smid, president of YRC Inc. and chief operations officer of YRC Worldwide. “We anticipate that our exceptional operations will not only attract new customers, but previous customers also will come back to experience the improved service.”
