Freightliner Trucks announced that it received the “Highest in Customer Satisfaction among Vocational Segment Class 8 Trucks” in the J.D. Power and Associates 2009 Heavy Duty Truck Customer Satisfaction Study. Freightliner performs particularly well in performance, quality, warranty and cost of ownership factors, and improves notably from last year on each of those four factors that comprise customer satisfaction, according to the study.
The results from the 2009 Heavy Duty Truck Customer Satisfaction Study were based on interviews with 2,492 customers of two-year-old Class 8 vehicles. Of the customers interviewed, the average fleet size was 34 trucks, and 52 percent of those fleets have 10 vehicles or less. Respondents interviewed are asked questions about their level of satisfaction with the product, service and parts.
“Freightliner Trucks has a long tradition of developing cutting-edge products for the vocational market, and this recognition demonstrates that we are meeting the demands of those customers,” says Melissa Clausen, director of product marketing for Freightliner Trucks, based in Portland, Ore. “Over the course of the next several months, we will introduce several new and enhanced products specifically for vocational applications.”
Freightliner says it offers a variety of powerful and fuel-efficient heavy-duty vocational products specifically engineered for increased productivity, durability and ease of maintenance.