For the second consecutive year, ABF, has been named National LTL Carrier of the Year by the National Shippers Strategic Transportation Council.
“ABF is proud to again earn this prestigious award, which recognizes all ABF employees whose dedication to safety, cargo handling and customer service inspires confidence among customers throughout North America,” says Roy Slagle, ABF senior vice president. “ABF people have earned a reputation as the safest, most conscientious, highly innovative members of our industry, and it is gratifying to have their efforts recognized as exemplary by NASSTRAC.”
“Being named the 2011 National LTL Carrier of the Year is indeed an honor,” says Judy McReynolds, president and chief executive officer of ABF’s parent company, Arkansas Best. “Recognition from NASSTRAC is particularly rewarding since this council represents the heart and soul of the transportation industry through advocacy and education for both shippers and carriers.”
NASSTRAC recognizes transportation providers on a quantitative scale in five key areas: customer service, operational excellence, pricing, business relationship and technology.
“NASSTRAC encourages high performance by carriers through this shipper-based recognition program,” says Joe Estrella, director of transportation and logistics network for CVS/Caremark and NASSTRAC’s current president. “NASSTRAC leverages this annual awards program to continually encourage performance excellence in various market segments of transportation. Carriers and shippers alike perceive this to be a very credible program through which appropriate industry recognition is given.”
