HDA Truck Pride announced that Wayne Marshall of Marshall Truck and Trailer Repair Ltd. of Hamilton, Ontario, has been named 2010 Truck Service Expert of the Year. HDA Truck Pride gives out the award annually and selects its winner from a network of more than 400 independent repair garages. The program helps provide a unified identification and marketing program to promote and enhance the independent repair professional, along with providing technical training, business training, ancillary services, fleet networking and business growth opportunities.
HDA Truck Pride says key characteristics of Expert of the Year winners include providing exemplary service to customers, exceeding the product support requirements of sponsors, endorsing the Truck Service Experts Code of Ethics, participating in the Truck Service Experts training programs, implementing the Truck Service Experts marketing tools, and promoting and supporting the Truck Service Experts program within their marketplace and across North America.
Marshall Truck and Trailer Repair, a family-owned and operated company, opened for business in 1984. Only 14 at the time, Wayne started in the family business washing trucks. He progressed to driving trucks and eventually went to school to become a technician. Today that single-pump fuel station with a two-bay shop has developed into a seven-pump fuel station with nine service and repair bays, two wash bays and two diagnostic bays.
Marshall was submitted as a candidate for TSE of the Year by Geoff Pilling of GPICS-Stoney Creek, Ontario, his sponsoring HDA Truck Pride member. Marshall was honored during the HDA Truck Pride Annual Membership Meeting.