Hendrickson’s hands-on training program travelled this spring to the Universal Technical Institute campus in Ontario, Calif., where 60 service professionals attended and worked directly with Hendrickson service managers to gain a better understanding of preventive maintenance, diagnostics and repair tips on the Primaax, Haulmaax and Composilite SC.
The classes were split between a brief classroom-style presentation and hands-on service where technicians were able to disassemble suspension models and replace critical parts. Key service points were covered in order to familiarize the technicians with problem diagnostics.
“Our goal is to have every service professional walk away from these courses with an understanding of what to look for on Hendrickson suspensions to shorten the time spent on diagnostic,” says David McCleave, director of aftermarket\technical services. “We also look to the technicians to bring general suspension questions and feedback to our service managers to help us better understand field concerns and share ideas.”
Hendrickson recognized and expressed its appreciation to UTI for allowing the use of the facility and hospitality. “The UTI campus gave us the perfect setting for working on our suspension models,” McCleave says. “Their programs are widely recognized for service education excellence, and we are very grateful for their assistance.”