Arsenault calls Instant Recall feature for Dossier a ‘game-changer’

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Updated Jul 15, 2011

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Arsenault Associates on Wednesday, July 13, announced the development of Instant Recall, a new function of Dossier software that instantly and automatically displays maintenance history information when a new repair order is initiated.

“Access to previous repair data before work begins makes for better, quicker decisions and has proven to drive rework and related costs to its knees,” says Charles Arsenault, chief executive officer of Arsenault Associates. “Instant Recall is a game-changer.”

Instant Recall automatically displays recent repair and maintenance information on a panel that appears on the right side of the screen as soon as the vehicle’s ID is selected when a new repair order is opened. As more information is added to the repair order, Instant Recall automatically drills down into that vehicle’s history to match the entered information.

As a result, the technician or supervisor can see if the same kind of work has been performed previously on a vehicle and when. He also can see the repair reasons and what parts were installed, and even can see a specific previously completed repair order or complete repair history – all without leaving the working screen.

“Every fleet maintenance manager knows that rework is the most expensive and time-consuming work any fleet maintenance shop can perform,” Arsenault says. “A review of past maintenance histories can reduce rework and capture warranty dollars, but all too often that review is skipped.”

Instant Recall uses VMRS (Vehicle Maintenance Reporting Standards) codes specifically developed for the surface transportation industry. VMRS codes have been adopted by most equipment manufacturers and parts suppliers to make it easier for parts ordering, warranty recovery, defect reporting and other issues.

“If fleet managers and mechanics have instant access to maintenance history, the work they perform and the maintenance dollars that they spend won’t be a repeat of the past, and rework will all but disappear,” Arsenault says. “That will save tens of thousand of maintenance dollars.”