HRsmart recently touted a client retention rate of 97.5 percent, saying such results demonstrate the type of relationships its builds with its clients. In addition to a team that supports clients through their day-to-day requests, HRsmart says it has layered in another relationship building team that works with clients to ensure their long-term strategic talent management needs are being met. The Strategic Client Advisory team is made of senior leaders with extensive experience working with clients, and supporting human resources technology and processes.
“HRsmart’s client support begins the moment a client signs a contract,” says Tracey Evans, vice president of client services. “During the implementation process, a client’s dedicated account manager works with the implementation team and client to understand the unique configurations and settings of their solution. This allows account managers to build strong relationships with their clients and provide the highest level of support.”
To support the ever-changing needs of clients, HRsmart recently launched its SmartPass programs designed to provide clients a convenient and affordable way to help them utilize their technology to receive the highest return on investment. SmartPass includes live instructor-led online courses with topics that cover HR best practices and technology training. With the SmartPass package, an unlimited number of participants per client can attend. SmartPass+ offers private classes with live instructors that are tailored to a company’s learning needs and HR processes.
“It should come as no surprise that HRsmart’s retention rate is as high as it is,” says Paul Fonolla, president of HRsmart, “Through its Unified Talent Management solution and deep level of client services offerings, it’s clear that HRsmart sets clients as the top priority for the company.”
