EBE Technologies announced the release of Applicant Relationship Management System (ARMS) as an add-on module to its SHIPS Recruiting software.
ARMS provides carriers with the ability to automatically correspond with either a driver who has left the company or an applicant who has been “temporarily” disqualified based on timing, event or location. The software positions carriers to build relationships with drivers in an effort to develop, maintain and communicate with a larger pool of potential applicants, the company says.
ARMS was developed to help companies keep better visibility and communicate with those drivers that have either left the company on their own accord or have been previously disqualified based on age, violations or other disqualification criteria. As time goes by, drivers become eligible for employment as the number of violations they have accrued are reduced; they reach the required age, gain their number of years of experience or simply live in a location radius where a new terminal may be opening.
A specific contact matrix and event confirmation process is created to ensure applicants receive communications from the carrier according to their status. Based on this status, a defined contact frequency and method are automatically scheduled for the driver. Communication options include email, postcard or recruiter phone contact. The system offers integration capabilities with third party email solutions to auto generate company branded email messages. The matrix also indicates when to alert recruiters as the driver becomes eligible for employment.
Within the SHIPS recruiting software, an applicant is assigned a status code based on the reason it was placed inactive. This code can be assigned to an applicant by a recruiter, an event, a status within the dispatch system or SHIPS qualification scoring matrix. As examples, a recruiter could assign a status code based on an applicant’s request to be re-contacted; an event triggering a status code could represent a driver missing an orientation session; the dispatch system could assign a unique status code to a driver who resigned but is eligible for rehire; SHIPS qualification matrix could assign a status code based not meeting a minimum age requirement.
“As the driver shortage, CSA regulations, and company defined demands continue to create significant hiring challenges, ARMS becomes a more valuable asset for carriers,” said Cindy Nelson, EBE’s VP of Marketing and Business Development. “If companies can begin building a relationship with these drivers before they are employed, that will not only help them attract new drivers, but increase a carrier’s opportunity of keeping them.”
The ARMS application is an optional module to SHIPS Recruiting Solution that manages the complete hiring cycle.
