Paragon Software creates new mobile POD system: FleXipod

ParagonParagon Software Systems, a provider of vehicle routing and scheduling optimization software, released a new mobile proof of delivery and fulfillment system. The new cloud-based FleXipod system gives real-time information on the status of deliveries, captures essential delivery recipient information including a signature for proof of delivery and provides user tracking via GPS, the company said.

“Home delivery services are a business that everyone seems to want in on, even though some data shows that it’s hard to be profitable because of failure to meet customer expectations. Failed deliveries and dissatisfied customers can add costs to a company’s already tight transportation budget,” said Wayne Holgate, senior vice president of product at Paragon Software Systems. “With FleXipod, transport managers can respond in near real-time to any deviations and can act to rectify failed deliveries within minutes. In addition, consumers can be texted with details of the up to date expected delivery time.”

FleXipod is an electronic proof of delivery system that can be implemented using PDA, tablet, and smartphone devices. It also has fully configurable data capture forms that allow users to change the driver workflow to meet a variety of business requirements. It has standard required actions following specific task outcomes – like a signature on screen following successful delivery, additional note capture regarding a damaged installation part, photograph of premises if end client not present and so on, the company says.

Job lists are uploaded to a web based central management console, giving a real-time view of jobs and integration with centralized transportation planning systems. Drivers receive up-to-the-minute information of jobs to perform, including amendments made while out on the road.

FleXipod incorporates GPS tracking of each device’s exact location so transportation managers can check driver adherence to expected routes and timescales. Recipients can be alerted as to the expected time when a delivery will occur.

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FleXipod integrates with invoicing systems to speed up invoicing capabilities. It also integrates with Paragon’s HDX, a home delivery management and route optimization solution that analyzes all the existing deliveries scheduled, resource availability and route planning parameters, then calculates the best delivery time to offer customers, within seconds.

“By increasing first-time delivery success, maximizing drops per vehicle, reducing time spent on problem solving and putting the customer in control of their order, HDX can help companies improve service levels and reduce transportation costs,” adds William Salter, CEO and president of Paragon Software Systems. “With the addition of FleXipod, the HDX suite can include comprehensive proof of delivery and driver tracking to reduce paperwork, admin resource and improve customer services.”