Mack Trucks recently enhanced its Uptime diagnostics systems by expanding its partnered services offering, enabling faster, more accurate diagnostics and improved communication, the company says. Partnered services allows Mack to integrate innovative service providers into its unparalleled customer support environment.
The improved diagnostics results from the integration of Mack ASIST, Mack’s web-based fleet service management platform developed by Decisiv, with Truck Diagnostics System (TDS), a JPRO-based software solution from Mack’s partner Noregon that diagnoses engine, transmission, aftertreatment systems and all vendor components. Once TDS or JPRO software identifies a vehicle fault, a service case is automatically opened in ASIST and the customer has a quicker diagnosis of what’s wrong with the truck.
Mack truck owners will also know the severity of the problem and how long servicing will take, enabling them to make critical business decisions about what they need to do to handle the issue.
The faster diagnostics expedites the check-in process at the Mack dealer and complements Mack GuardDog Connect, Mack’s proactive diagnostic and repair planning telematics solution.
GuardDog Connect has been standard on the Mack Pinnacle, Mack Granite and Titan models since 2013 and TerraPro concrete pumper models since early 2015. The system monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job.