Daimler Trucks North America (DTNA) says it is opened a new 275,000 square foot parts distribution center (PDC) in Dallas, Texas.
The new facility, according to Jay Johnson, general manager of supply chain, DTNA, is a critical strategic component that will allow customers to receive stock and mission critical parts in record time.
“We are excited about this new PDC, which is much more than just a building. It’s part of our strategy to get closer to our customers,” he says.
Daimler has purposefully designed the location and incorporated a number of services and delivery strategies with a goal of setting the benchmark for parts availability.
“The new Dallas PDC and supporting supply chain initiatives have dramatically improved our ability to service our customers,” says Dan Stevens, chief operations officer and partner of Lonestar Truck Group. “The speed with which we receive parts has improved front counter customer satisfaction due to improved fill rates. Technician morale and efficiency has improved, as well.”
The ability to streamline supply chain activities has added incremental operational efficiencies to DTNA network locations and enhanced the customer service experience, the company adds.
With the addition of the Dallas PDC, Rich Shearing, president of Premier Truck Group, says his lead-time on parts has been reduced by two days.
All PDC locations are a part of a network of services available to all customers of DTNA brands including Freightliner, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis and Alliance Truck Parts.