Photo courtesy of Paragon SystemsParagon Software Systems, Inc., a provider of vehicle routing and scheduling optimization software, announced it has expanded its Paragon HDX application to include a number of last-mile fulfillment modules.
The software system is designed for retailers with omni-channel fulfillment operations using their own fleet, third party carriers or a mixed fleet. The ability to manage and track order fulfillment through a single system provides better visibility of the delivery process to retailers and consumers alike, the company says.
Paragon says its modular approach enables the system to be used end-to-end or to fill the gaps in a retailer’s existing omni-channel fulfillment systems. The comprehensive offering includes multi-channel order integration and capacity management along with customer communication, consignment tracking and day of delivery management.
“As customer expectations grow, the cost of order fulfillment becomes more challenging for retailers trying to balance convenience for consumers with operational costs,” explains William Salter, CEO and President of Paragon Software Systems. “The continued move to online shopping has led to added pressure as consumers increasingly expect a variety of guaranteed delivery options and related services.”
The software is designed to integrate with existing Warehouse Management Systems and Order Management Systems to increase driver and vehicle utilization, to reduce inbound calls into customer service centers and increase first-time delivery success.
“Paragon itself has a longstanding history in the home delivery sector,” Salter continued. “Together with Axida, who we acquired last year, we have unrivaled experience gained from working with retailers such as Argos, IKEA and Dreams. As a result, we are now able to offer what we believe to be the most complete and functionally-rich order fulfillment solution currently available in the marketplace.”
