“Uptime support is as important for our refuse customers as our highway customers,” says Curtis Dorwart, Mack refuse product marketing manager. “GuardDog Connect simplifies the diagnostic and service process and combines purposeful telematics technology with Mack experts who can help keep the customer on the job.”
GuardDog Connect is Mack’s proactive diagnostic and repair planning system. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer and is an integral part of Mack’s ongoing commitment to Uptime.
GuardDog Connect, through Mack OneCall agents, Mack’s 24/7 service support team, enables the quick diagnosis of issues, proactive repair scheduling and parts confirmation, all while the truck remains on the job.
Mack OneCall agents are able to manage all of this through Mack ASIST, a cloud-based service relationship management tool that keeps fleet customers, dealers and service providers and Mack field staff connected during service and repair events.
Through GuardDog Connect, LR customers also will have the same access to Mack’s suite of fleet management services as other customers, including Telogis and Omnitracs. Telogis is a leading provider of cloud-based intelligence software, and Omnitracs uses GuardDog Connect telematics hardware to capture and relay information such as relative road speed and idling duration and cost.
