NEXIQ Technologies recently released ePOD, a wireless proof-of-delivery system to increase communication throughout the pickup and delivery process. The ePOD system currently operates on Palm OS with plans to support other operating systems with future releases. The system integrates with existing enterprise systems and allows route managers to maintain communications with their drivers and provide real-time information to customers, the company says. ePOD is composed of five key components:
- The Delivery Locator is a publicly accessible website, allowing customers to check their order’s delivery status.
- The Customer Service component is a private website used by customer service agents to access delivery information and confer with route managers.
- Route Manager is a private website that displays all relevant route and delivery information.
- ePOD’s Configuration component is accessible only to authorized individuals through the Internet and allows for easy configuration.
- The Administration component Web pages make system administration easy and are accessible only by authorized personnel.
Additional features include electronic signature capture, barcode scanning, configurable delivery receipt and COD tracking and reporting.