Cummins has extended its Uptime Guarantee program for its heavy-duty, on-highway truck engines, which comply with new emissions standards. This program provides assurance to the trucking industry of the performance and reliability of these engines.
It applies to Cummins ISX and ISM engines purchased and built between October 1, 2002, and December 31, 2003, with coverage from the date of purchase through Dec. 31, 2003. When announced in August 2002, the guarantee applied to ISX and ISM engines purchased and built through March 31, 2003.
With the guarantee, if any part on an ISX or ISM engine fails and can’t be repaired within 24 hours, Cummins will reimburse the customer for up to three days’ truck rental.
Also, Cummins has introduced its “Same Day Or We Pay” QuickServe Guarantee at every authorized Cummins QuickServe location in North America for its on-highway customers, and on-site for its off-highway customers.
With this new QuickServe Guarantee, qualifying in-shop repair jobs, with a standard repair time of four hours or less, will be completed that same day, or Cummins will offer a $75 credit toward future Cummins parts and service.
For off-highway customers, Cummins guarantees that, with one call, a Cummins QuickServe truck staffed by a certified Cummins technician will be dispatched within four hours, or Cummins will offer a $75 credit toward future parts and service.