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NAL Worldwide LLC signed a definitive agreement to acquire the business assets of Sirva Logistics from North American Van Lines Inc. The Sirva Logistics business will be renamed NAL Worldwide LLC.

Estes Express Lines acquired 100 percent of Los Angeles-based carrier G.I. Trucking, expanding Estes’ U.S. service to 46 states coast-to-coast. Richmond, Va.-based Estes has shared ownership of G.I. since 2001, when the carrier and G.I. management together purchased G.I. from Arkansas Best Corp. For the past 10 years, Estes and G.I. have operated an LTL carrier network known as ExpressLINK.

North East Waste Services completed acquisitions of three New Jersey-based companies that specialize in the long-haul transportation and disposal of nonhazardous waste materials. The acquired businesses – PDC Disposal Co., David J. Martinez (DJM) Trucking and Pontie Disposal Co. – combined with North East Waste’s Somerset Hauling division represent more than 135 vehicles transporting more than 5,300 tons of waste daily.

Contract Freighters Inc. announced its “Northeast Bonus Pay” program, an additional 5-cents-per-mile bonus paid for miles dispatched in 12 qualifying states and the District of Columbia for all company drivers and leased trucks.

Carlile Transportation System, Anchorage, Alaska, is building a 60,000-square-foot terminal at the Port of Tacoma, Wash.

I recently bought a gas grill from a dealer who assembled it for me. The side burner didn’t work, so I called the dealer to get it fixed. To my chagrin, they gave me the manufacturer’s 800 number. When I buy something from a dealer, I expect them to service whatever they sell. Having to make several phone calls to fix a problem – especially one that wasn’t my fault – annoys me to no end. But I needed the grill fixed, so I called the 800 number.

Then a remarkable thing happened: I reached a person who actually helped me. At first, I didn’t make it easy on her – especially when she asked me for the serial number to a grill that was 20 miles away from the office where I was calling. When I expressed frustration, she calmed me down and told me a procedure to try and fix the problem myself, and then reminded me to get the serial number if that didn’t work. Guess what? Her advice worked, and I didn’t have to call back.