Arsenault introduces Customer Management module for Dossier

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Arsenault Associates, an Atco, N.J.-based provider of vehicle maintenance management software solutions, has introduced Customer Management, a software module for Arsenault’s Dossier Maintenance Software. CM, designed to help manage shops that serve outside customers as well as their own fleets, is available as an option in the Platinum edition of Arsenault’s Dossier fleet maintenance management software.

CM is designed to help the fleet maintenance department control, track and report on external customer fleets, or it might apply to a second or more fleet of vehicles or equipment operated by different departments under the same corporate umbrella or government agency, but maintained in the same fleet maintenance shop. An example is a shop that maintains its own fleet of delivery trucks, a fleet of utility trucks operated by the county road department, and a third fleet of buses operated by the regional school system.

According to Arsenault, CM enables shop managers to enter vehicles into the system and assign them to a particular fleet customer. Shop managers can produce quotes and invoices for each fleet customer, the company says, and each customer has a separate file that includes contact and billing information: Accounts can be assigned their own unique billable labor rates, parts markups or discounts, and billing terms.

CM runs inside Arsenault’s Dossier software, which is available in Silver, Gold and Platinum editions to suit a fleet’s requirements. Dossier also is available as 24/7 Fleet Online ASP. For more information, go to