Mitchell 1 — a provider of technical information for vehicle maintenance, service and repair — has announced that Green Bay, Wis.-based Schneider National has signed a contract to use Mitchell 1’s Tractor-Trailer.net, a Web-based service and repair information source for all heavy-duty tractors, dry vans and reefers dating back to 1990.
“We began our relationship with Schneider almost three years ago,” says Dave Costantino, director of heavy-duty market development for San Diego-based Mitchell 1. “We started sharing ideas on the best way to meet market needs, and what transpired is a one-of-a-kind product.”
Tractor-Trailer.net will be used at all of Schneider’s service and maintenance centers nationwide, giving all Schneider National maintenance facilities simultaneous access to Mitchell 1’s Tractor-Trailer.net program, 24/7. According to Tom Culver, vice president of maintenance operations for Schneider, the company has tested the product at six locations. “The color wiring diagrams are state-of-the-industry and a value-added reference tool for us,” Culver says. “Our technicians found the entire system very user-friendly and saved them a great deal of time.”
Operating 11,000 tractors and 48,000 trailers, 18 percent of the fleet consists of independent contractors that own a wide range of vehicles. “We offer maintenance services to independent contractors leased on with Schneider National as an added benefit,” Culver says. “Since our parts and labor charges are typically less than other repair facilities, a large percentage of our contractors take advantage of this maintenance service once their vehicles are no longer covered under the manufacturer’s warranty.
“With all brands of equipment and technical reference material at our disposal, our technicians are now able to handle the service and repair needs of our contractors more efficiently,” Culver says. “This is a unique product that increases our shop capabilities. Tractor-Trailer.net provides an excellent value proposition which will improve our business.”