International Truck and Engine Corp. recently recognized Brad Glover of Glover International Trucks Ltd., with locations in Alberta, Canada, as the 2006 Dealer of the Year at its 27th Annual Circle of Excellence black-tie awards ceremony. Glover is the eighth recipient of the honor, awarded annually based on strict performance criteria to only one of the more than 350 International dealers and distributors throughout the world.
Circle of Excellence was established to honor those International dealerships that best exemplify commitment to the International Diamond Standards Program. The program measures dealer performance in terms of operating and financial standards, market representation and, most importantly, customer satisfaction.
“Our annual Dealer of the Year recognizes the best of a very elite group,” says John Whitnell, vice president of dealer operations for Warrenville, Ill.-based International. “In order to earn this recognition, a dealer must be a consistent Circle of Excellence honoree, achieve extraordinary market penetration in new truck sales, realize strong growth in parts sales, demonstrate strong commitment to the leasing business, earn top customer satisfaction scores, and have a facility plan that effectively represents the International brand. It is a rigorous test that ensures we are recognizing the very best in the International dealer channel.”
Glover became an apprentice heavy-duty technician in 1987 in Camrose, Alberta, at the age of 19, and he received his journeyman certificate in 1991. He then worked his way through the parts side of the business and eventually into truck sales. He became dealer principal of Glover International Trucks Ltd. in 2000 and has been a Circle of Excellence winner every year since.
“Our desire to grow the business, place our customers and their needs first, along with providing exceptional service throughout our six locations, has been integral to our team’s success,” Glover says. “With loyal customers, dedicated employees and a customer-focused approach, we’ve earned the 2006 Dealer of the Year award – a true recognition of all the successful relationships we’ve built with our customers in Western Canada.”