FastPic Systems has introduced optional 24 hour per day, seven day per week emergency technical support for its full line of inventory management software products used in vehicle part storage and retrieval applications.
Calls for technical support will be handled by its national call center, which will then dispatch a FastPic software technician who will handle the issue.
FastPic Systems provides all users with complete technical product support at no charge during normal business hours, 8 a.m. to 5 p.m. Monday through Friday, as part of the software licensing agreement.
“Optional emergency technical support should be a consideration for those vehicle part organizations that have mission critical, around-the-clock operations and can’t afford to have their storage and retrieval system out-of-operation for any length of time due to a software issue,” said Doug Card, Director, FastPic Systems.
FastPic Systems, a company of the Kardex AG of Zurich, Switzerland Group, is a developer of software for automated storage and retrieval system operation. The KRI Group is a manufacturer and integrator of a broad range of AS/RS technologies including vertical lift modules (VLMs), vertical and horizontal carousels.
For more information about FastPic 24/7 optional emergency technical support, call 207-854-8663 or visit the FastPic Systems web site at www.FastPicSystems.com