BorgWarner Turbo & Emissions Systems recently conducted two On-The-Spot (OTS) Warranty sessions for its aftermarket distributors. The hands-on sessions were conducted over a two-day period at BorgWarner’s turbo remanufacturing facility in Fletcher, N.C., with 29 representatives from more than 20 independent aftermarket distributors completing the course.
They join more than 200 individuals who have been certified in OTS Warranty resolution during the more than 20 years that BorgWarner has offered the program to its distributors.
The focus of the warranty program is to assist distributors of BorgWarner products to enhance their service offering by allowing them to analyze and process BorgWarner warranty hardware at their places of business. By resolving warranty issues “on the spot,” BorgWarner distributors can offer their customers a clear idea of service or replacement options.
A geographic list of the company’s service partners can be accessed by visiting the company’s website, www.turbodriven.com.