Descartes Systems Group, a global on-demand software-as-a-service (SaaS) logistics solutions provider, announced that Crate and Barrel has deployed Descartes’ on-demand logistics management solution to support about 80 percent of its delivery volume across the United States.
Crate and Barrel has deployed Descartes’ On-Demand Routing and Visibility solution. This Internet-based, SaaS solution provides Crate and Barrel with real-time access to delivery information and a scalable solution.
The majority of Crate and Barrel’s deliveries are handled by third-party carriers. With the Descartes on-demand logistics platform deployed at its distribution facilities located in regional centers throughout the U.S., Crate and Barrel now has real-time visibility into the status of its deliveries across the country. Descartes also helps Crate and Barrel capture and report on its delivery operations. Insight into the carrier’s delivery operations enables service representatives to more effectively manage the customer experience, and respond in real-time to customer delivery queries, the company says. Crate and Barrel’s operations team can now also establish benchmarks by which the carriers must operate and ensure consistency throughout its operations.
Art Mesher, CEO of Descartes, said: “Our solutions enable organizations like Crate and Barrel to simplify their complex delivery operations, and gain greater control over essential processes, including those that are outsourced to third party carriers.”
With Descartes, Crate and Barrel has been able to optimize routes to ensure on-time delivery, use fewer trucks to handle increasingly more deliveries, narrow delivery windows for customers from four hours to two, gain real-time visibility into delivery status for dispatch and stores and provide customer surveys immediately after a delivery is made.