Decisiv signs 800th Service Management Platform customer

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Decisiv Inc., a provider of a Web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles, has announced that more than 800 subscribing locations have adopted its Service Management Platform for the medium- and heavy-duty truck market. Across North America, Decisiv’s Service Management Platform is already benefiting truck and component manufacturers, dealers and service locations, and transportation fleets, the company says.

“In place at International, Volvo, Mack, Freightliner and Prevost service facilities, as well as a growing number of fleets, the Decisiv Service Management platform is rapidly gaining acceptance in the North American commercial truck industry,” says Dick Hyatt, president of Glen Allen, Va.-based Decisiv. “The first-of-its-kind Web-based platform builds an intelligent point-of-service electronic bridge between fleets, service locations and OEM truck and component manufacturers that improves workflow and communication, and leads to enhanced vehicle uptime, lower operating costs and streamlined business processes.”

Decisiv pulls together historically separate information silos and delivers relevant information in a comprehensive package to the end user, the company says; through its use of advanced technology and access to critical service information from source providers, the platform provides real-time integration to vehicle-specific information, including recalls, service bulletins, part numbers, fleet-specific part pricing, in-service dates and much more.

For OE truck manufacturers and dealer and service locations, the Decisiv Service Management Platform provides a common and consistent service initiation and writeup process that can be deployed across entire North American service networks, the company says. Rebranded by OEMs, the system is revolutionizing customer relationships under the brand names Diamond Estimating System and ServicePartner at International dealerships, MVASIST at Volvo and Mack truck dealers, DecisivPricing at Freightliner service locations and Prevost.ASIST at Prevost repair facilities.

For OE component suppliers, the Decisiv platform provides a point-of-service delivery vehicle to make vehicle- and part-specific repair instructions and best practices readily available to service and repair personnel, the company says; for transportation fleets and fleet service providers, the Decisiv Service Management Platform’s Fleet Portal captures and maintains inspection, maintenance and repair requirements — including pre-writeup instructions, authorization limits and approval processes — and provides it electronically at the point of the service writeup. Fleets benefit from reductions in maintenance and repair costs and improvements in asset utilization.

“The inability of service personnel to access vehicle-, part- and fleet-specific information and communicate effectively at the point of service costs the commercial truck industry hundreds of millions of dollars in unnecessary costs and vehicle downtime,” Hyatt says. “After six years of design and development and working closely with our fleet, service location and OEM customers, our team of technology experts has built a unique Web-based service management platform that is revolutionizing the way North American medium- and heavy-duty trucks are serviced and maintained, and delivering dramatic improvements in vehicle uptime, cost management and workflow efficiencies.”