Schneider National recently was honored by Lowe’s Companies Inc. with three awards for exceptional customer service. Most notably, the home improvement retailer bestowed Schneider National with its prestigious Outstanding Customer Service Team Award, which recognizes the top-performing truckload and intermodal carrier from its pool of more than 200.
Epes Transport System received two awards from Lowe’s, most notably the 2007 Truckload Van Carrier of the Year Award. All awards were presented during Lowe’s annual Carrier Conference in Wilkesboro, N.C.
Lowe’s selected Schneider National as its Outstanding Customer Service Team based on firsthand feedback from their transportation team members (load planners, analysts and transportation managers) and an evaluation of key metrics: service performance, electronic data interface (EDI) compliance, load acceptance and ease of doing business. Schneider’s other accolades include Lowe’s first-ever EDI Award, which was presented to just five partner carriers for superior performance of their EDI system. Lowe’s also recognized Schneider’s ontime delivery record of 99.3 percent with a Silver Service award.
“In order for Lowe’s to be able to provide excellent service to our stores and our valued customers, it’s critical that our products are always in the right place at the right time,” says Kevin Perry, director of truckload, rail and intermodal transportation for Lowe’s Companies. “Schneider National helps us do that. Not only do they deliver consistent, responsive service, but they also go the extra mile to align with – and understand – our needs. And I’m always impressed by their commitment to developing improved processes that better support our business.”
“We are excited that Lowe’s honored us with three awards at their Carrier Conference, and we were especially proud to be named their 2007 Outstanding Customer Service Team,” says Steve Matheys, executive vice president of sales, marketing and customer service for Green Bay, Wis.-based Schneider National. “Our associates do a tremendous job working together and responding to meet Lowe’s needs any time of day. We understand their supply chain inside and out and our role in making it work as efficiently and effectively as possible.”
Schneider National has won numerous customer service awards from Lowe’s, including the 2004 Outstanding Customer Service Team award.
Epes Transport, in addition to receiving the Carrier of the Year Award, also was presented with a 2007 Gold Carrier Award for 99.7 percent ontime service provided by the carrier’s dedicated and truckload general commodity divisions.
“This is a tremendous accomplishment that was the result of hard work and commitment from everyone at Epes,” says Britt Colley, president of Greensboro, N.C.-based Epes Transport. “Lowe’s is a top customer for us, and in 2007, we worked hard to accomplish these results. This award and recognition from Lowe’s is a proud moment for our entire organization.”
Epes Transport operates from five terminals in the eastern half of the United States with a work force of more than 1,100 employees.