Navistar streamlines customer service with Service Partner

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Navistar says fleet customers and service locations throughout North America can get trucks back on the road faster with more predictable costs with its new Service Partner program. Through an Internet-based service pricing application, Service Partner is designed to improve customer satisfaction by identifying the unique service requirements of fleet customers.

“Our fleet customers benefit from the improved customer experience and standardization that Service Partner delivers,” says Vaughn Allen, vice president of customer service and support for Warrenville, Ill.-based Navistar. “Service Partner offers participating fleets fair and consistent labor times, expedited diagnostic advisories and accurate repair estimates.”

Navistar says that with Service Partner, estimates can be e-mailed quickly and easily to fleet managers or posted to the Service Partner Internet portal for approval after Service Partner preloads a participating fleet’s vehicle identification numbers; more than 200 consistent labor times are programmed into the Web-based solution.

Transportation fleet customers wishing to work with participating dealers to take part in Service Partner must be qualified and be enrolled in Navistar’s Fleet Charge program to ensure they receive consistent, nationwide parts pricing.

Service Partner is a limited use version of Navistar’s Diamond Estimating System (DES) designed to enable dealers to create consistent, professional estimates for designated fleets and gain access to fleet-specific operations, checklists and customized service requirements. There is a nominal charge for participating fleets for Service Partner portal maintenance and support.