Franz Family Bakeries upgrades Arsenault’s Dossier

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Franz Family Bakeries of Portland, Ore., has expanded its use of Arsenault Associates’ Dossier maintenance management software from one to all four of its commercial baking plants where trucks are maintained.

According to Franz Fleet Manager Tommy Moreno, the company moved from a single installation at its Portland, Ore., plant to 24/7 Fleet Online, a hosted version of Dossier that now manages more than 1,000 vehicles at four locations in Oregon and Washington. The company’s fleet includes tractors, trailers and dollies for pulling double- and triple-trailer combinations.

Franz Family Bakeries — bakers of bread, buns and other products — is the largest family-owned commercial baker on the West Coast. Dossier 24/7 Fleet Online is hosted by Burlington, N.J.-based Arsenault and available to customers from any Internet-connected computer. Arsenault says it maintains and updates software automatically, keeps the site secure and backs up customer data in multiple locations.

Moreno has been a Dossier user since 1991, but the company since has expanded and now operates commercial bakeries in Eugene, Ore., and Seattle and Spokane, Wash., as well as in Portland. 24/7 Fleet Online enables managers in all four locations to access fleet information and reports, schedule preventive maintenance and more, he says.

“I need to find vehicles, to add and delete vehicles,” Moreno says. “Our shop foremen need to schedule PMs, which we do at individual plant locations. Now, foremen and corporate managers can access our vehicle maintenance database and reports from anywhere.”