Volvo Trucks North America and Mack Trucks have introduced a process called MVASIST designed to provide customers with faster, more accurate service estimates and write-ups when their trucks need service.
MVASIST is an Internet application designed to simplify the critical first step of the service process by providing the service writer with integrated fleet and manufacturer information. Customers benefit with greater uptime, improved cost management and a better overall service experience, the companies say.
Volvo and Mack says MVASIST is fully integrated into their respective systems to give service writers at dealerships instant access to parts information, service bulletins and MVPreferred customer specific parts pricing. This information is based on the individual vehicle’s serial number and a customized fleet profile.
When a customer’s truck pulls into a participating dealership for service, the service writer discusses the truck’s issues with the driver and performs an initial evaluation. Using MVASIST, the service writer is able to access build information for that specific vehicle; this alerts the service writer to required maintenance operations and inspections for the truck (some of which can be part of the fleet’s customized MVASIST profile). The program then creates a comprehensive and accurate estimate, including related service operations, parts, labor, shop supplies, waste disposal fees and taxes. It also incorporates pricing for fleets that participate in Volvo’s or Mack’s MV Preferred parts program.
An important benefit of MVASIST is that fleets are assured of uniform service procedures and information, regardless of where the truck is serviced in the dealer network, the truck makers say; in addition, the estimate and service information is available online for fleet managers to review and approve.
MVASIST was developed by Glen Allen, Va.-based Decisiv and is available in two configurations for use by Volvo and Mack dealers: MVASIST/Fleet is designed for customer fleets and incorporates fleet-specific operations, inspections and contact information; MVASIST/Pro expands on MVASIST/Fleet capabilities to provide estimating capabilities for any truck. Volvo and Mack say they are in the process of rolling out MVASIST/Fleet to its dealer network; in addition, dealers may also sign up for MVASIST/Pro.
