UPS Freight expands on-time performance guarantee to Canada

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UPS Freight, which introduced its on-time performance guarantee in the United States in January, announced Monday, June 2, that it has expanded the guarantee to shipments moving in both directions across the Canada-U.S. border.

“The reliability guarantee is a direct result of UPS’s experience with freight, brokerage and customs clearance, as well as our in-bond freight expertise,” says Rick Smith, UPS Freight’s director for Canada. “It’s also a clear sign to our customers of the confidence we have in the changes made to our service guarantee. We are achieving new levels of performance, transitioning into a value-added premium carrier.”

The new reliability guarantee, offered at no additional cost, applies to direct shipments between points served by UPS Freight service centers in Calgary, Edmonton, Halifax, Moncton, Montreal, Toronto, Vancouver, Windsor and Winnipeg and points in the United States (48 contiguous states).

The on-time service guarantee is available effective June 30 for less-than-truckload customers on both sides of the border who ship using the current UPS Freight UPGF525 tariff. The new guarantee promises that customers can request a waiver of their freight charges if their shipment fails to arrive as scheduled.

UPS Freight’s Canadian services include a pre-arrival system that speeds clearance at border crossings, minimizing delays; electronic transmission of customs documentation; complete online tracking from origin to destination, with instant access to all customs documents; customs delay alerts; and 24-hour access to all shipping information.