Mack Trucks Inc. announced Wednesday, Aug. 20, that it ranked highest in customer satisfaction for dealer service, according to the J.D. Power and Associates 2008 Heavy-Duty Truck Customer Satisfaction Study. Mack says it improved its study performance by 36 points over its 2007 ranking and rated significantly better than the industry average, with especially strong results in the categories of service initiation, service delivery and service advisor factors.
“This is an outstanding compliment to all of Mack’s dealers, and to the organization which supports them,” says Dennis Slagle, president and chief executive officer of Lehigh Valley, Pa.-based Mack. “Mack customers have demanded superior service for 108 years, and our reputation reflects how well we have met or exceeded customer expectations.”
Slagle says Mack’s ranking demonstrates the efforts and resources that the company’s dealers and organization have invested over the last several years to strengthen and enhance its distribution system. “Great trucks deserve great dealers, dealers who provide great service and support, and that’s what we’re delivering, as demonstrated by this result,” he says.