TMW Systems launches TMT ServiceCenter

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To help retail repair and maintenance service centers across North America improve operations and win profitable fleet business, TMW Systems has announced the availability of TMT ServiceCenter. The software is designed to support service centers performing both contracted outsourced fleet management services as well as retail maintenance and repair services.

TMT ServiceCenter can be implemented by shops and garages to grow business by offering new customer services and new capabilities, and to increase shop efficiencies, the company says. The announcement was made during TransForum 2008, the TMW annual user conference and exhibition under way in Orlando, Fla. An estimated crowd of 1,250 attendees is taking part in the three-day event.

According to Scott Vanselous, senior vice president and general manager for TMW’s asset maintenance division, key benefits of the new software include the capacity to electronically invoice customers, provide preventive maintenance notice and tracking, make service reservations and review or approve estimates online. “Our customers are able to fully track key performance indicators, which are part and parcel to successful business operations,” Vanselous says. “Managing your business to these critical measurements is crucial. Customers that have already implemented key features of TMT ServiceCenter see it as a platform for growth.”

The software helps to automatically track mechanic productivity, schedule shop operations to match capacity with demand, and manage parts inventory tightly with included purchasing controls. Customer invoices are generated automatically based on a technician’s electronic input of parts, labor and services activities.

From maximizing inventory turn rates and increasing estimate approval rates to boosting mechanic productivity and improving on-time repair order completion, TMT says ServiceCenter brings added value to the fleet management and maintenance market by:

  • Shortening the order-to-cash cycle;
  • Increasing mechanic productivity;
  • Reducing administrative expense;
  • Automating warranty claim opportunities;
  • Optimizing parts inventory; and
  • Tracking key business performance metrics.
  • “I’m convinced that any service center looking for top-flight sales transaction and cash drawer support, parts and inventory management — coupled with all the of technology required to increase customer service and shop efficiency, and ultimately the bottom line — TMT ServiceCenter is worthy of full exploration,” Vanselous says.