Decisiv offers free service management platform for fleets

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Decisiv Inc., provider of an Web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles, has announced the availability of FleetBasic. The company says the no-charge version of the Decisiv Service Management Platform (DSMP) streamlines communication between over-the road trucking operations, as well as local and regional fleets and their service providers.

“Fleets of all types can sign up for the free FleetBasic version of the Decisiv Platform,” says Derek Messulam, senior vice president of Decisiv, based in Glen Allen, Va. “FleetBasic is designed to support and promote communication between trucking companies and service locations. The platform is used to create, negotiate and approve service write-ups efficiently.”

Decisiv says that with FleetBasic, fleets create an electronic profile containing contact information, operational procedures and vehicle notes; when their vehicles arrive at one of the more than 800 service locations currently participating in the program, the fleet profile, together with all critical information about the truck and its owner, are delivered as part of an information bundle designed to expedite the service experience in a far more efficient manner.

During a service event, the fleet is provided with time-stamped alerts and updates on any change in status of their vehicle, including updates to the estimate and expected completion time, according to the company; the fleet then is able to communicate with the service location in real time over the Decisiv FleetBasic Web portal and approve or authorize any work to be performed.

Decisiv says that fleets that utilize its platform experience greater consistency across their service networks and see it as a key tool to increase uptime for their fleet assets. One of the first fleets to adopt FleetBasic to communicate with dealer service locations was Earl L. Henderson Trucking Co., a hauler of temperature-controlled and time-sensitive freight that operates 400 tractors and 550 trailers.

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“One of the biggest advantages of the Decisiv platform is that all communication with the service location is handled electronically via the Decisiv Platform, so there is no question about what we said to fix, or the labor and parts cost we are paying,” says Mike Shumate, director of maintenance for the Salem, Ill.-based company. “At the same time, if the service location finds another problem with the truck, they can send us an estimate, and we can decide if we are going to make that repair. This is a real time-saver.”

Decisiv says DSMP currently is in use by about one-third of OE dealer service locations and distributor service facilities under the brand names Diamond Estimating System and ServicePartner at International dealerships, MVASIST at Volvo Trucks North America and Mack Trucks dealers, DSMP at Freightliner service locations, QuoteIt at W.W. Williams service locations, and Prevost.ASIST at Prevost repair facilities.