Multi Service, Karmak agree on system integration

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Karmak Inc. and Multi Service Corp. announced a collaboration to integrate OEM national account programs with Karmak business systems via Service Gate. Multi Service facilitates private-label aftermarket parts programs for original equipment manufacturers in the trucking industry.

Service Gate was designed by Multi Service to connect Multi Service processing systems with a variety of dealer management systems within the trucking industry; under the agreement, Karmak will make the interface available to its dealers accepting select Multi Service-issued private label cards and accounts.

Prior to the development of Service Gate, dealers were required to create duplicate entries for every transaction made on a national account program – once into the Karmak business system and again into a separate system that communicated with Multi Service. In order to avoid redundant keying of transaction data, some dealers mailed paper invoices to Multi Service for keying.

Through integration of Service Gate, merchants will have the ability to perform the following functions directly from their dealer management systems, all without double entry or the hassle of mailing paper invoices: automated price verification, invoice authorization, invoice submission, and reconciliation of accounts receivables for program transactions.

“We are continuously working to improve the business advantages for dealers accepting our national account programs,” says Mark O’Connell, president of Multi Service, based in Overland Park, Kan. “By taking advantage of one or all of the available Service Gate features, dealers will have the opportunity to further streamline transaction processing procedures and capitalize upon the business opportunities made available through these national account programs.”

Karmak and Multi Service say they will make these feature options available to dealers accepting select Multi Service private label cards and accounts over the next several months.

“Working with Multi Service, Karmak has developed this new interface to fully automate the integration with all Service Gate functions,” says Chuck Scahill, Kamark’s vice president of business development for Karmak, based in Carlinville, Ill. “The Service Gate interface will eliminate complex manual processes and enable Karmak business system users to easily adhere to the requirements of all OEM national account programs supported by Multi Service.”