Vanguard Truck Center of Austin, Texas, a member of the Vanguard Truck Centers dealer group, marked the opening of a $4.5 million state-of-the-art truck center facility in Buda, Texas. The new location outside of Austin will operate as a full-service truck center, represent the Mack and Volvo product lines and serve as a parts and service center for Norwood Equipment of Houston.
“This state-of-the-art facility is another example of the kind of investment in world-class service that’s been going on in our distribution network over the past several years,” says Scott Kress, Volvo senior vice president of sales. “Volvo customers expect support where and when they need it across the U.S. and Canada, and that’s exactly what we’re providing through partnerships with dealers like the Vanguard group.”
Vanguard has a commitment to diagnosing customer service problems within two hours, and the new facility is designed for such quick response, with a strong emphasis on driver comfort and convenience.
“We’re appealing to over-the-road drivers, and whether they’re here for preventive maintenance, elective repairs or necessary service, we offer a quick turnaround time on their trucks,” says Tom Ewing, president of Vanguard Truck Centers. “We know they need to get back on the road quickly, but while they’re waiting, we’ll make them as comfortable as possible – they can do laundry, take a shower or just relax in the lounge.”
An Open House event held at the facility included food as well as raffle prizes and tours. On display were two heavy-duty trucks – one a Mack and the other a Volvo – both meeting the new U.S. Environmental Protection Agency emissions standards going into effect next year.
“The fact that this facility is opening now, in such a difficult economy and truck market, speaks volumes about the commitment of everyone in the Mack family,” says Kevin Flaherty, Mack senior vice president of sales. “Rather than folding up our tents until the storm passes, we’re out there doing what it takes to take care of our customers.”