Hino Trucks announced that it ranks highest among conventional medium-duty trucks in the 2010 J.D. Power and Associates Medium-Duty Truck Customer Satisfaction Study, topping the rankings for the second time in the past three years in this segment. The study, now in its 18th year, was developed to provide manufacturers with a comprehensive and objective measure of customer satisfaction with products, dealer service and parts in the Class 5-7 commercial vehicle market.
Based on the 2009 model year, Hino Trucks scored highest in each of the six factors used to determine overall satisfaction: warranty, engine, cost of operation, ride/handling/braking, cab and body, and transmission. The study was fielded between June and July and is based on responses from more than 1,200 primary maintainers of 2009 model-year Class 5-7 conventional cab medium-duty trucks.
“We understand the value of a satisfied customer and are proud to be meeting and exceeding these high expectations,” says Glenn Ellis, vice president of marketing and dealer operations for Hino. “Our goal is to continue to set the industry standard in producing a world-class vehicle. Year after year, J.D. Power and Associates defines the standard for excellence, and this recognition demonstrates our commitment to deliver the most durable, reliable and cost-effective trucks possible our customers.”
Hino Trucks is using selective catalytic reduction to meet the 2010 U.S. Environmental Protection Agency emissions requirement. In 2011, the company will introduce its next generation proprietary hybrid system in a newly designed class 4 and 5 cab over specifically designed to meet the needs of the U.S. market.